ELB Learning: Call Center Training for Intuit Turbo Tax

As a freelance e-learning developer at ELB Learning, I helped create a groundbreaking protocol training program for call center representatives at Intuit Turbo Tax. The project encompassed a series of interactive scenarios meticulously designed to highlight best practices and potential pitfalls in Call Center behaviors. Utilizing an informative, professional tone, we focused on delivering an immersive learning experience that blended industry-specific language with engaging anecdotes. The result was a training module and a transformative learning experience that empowered Intuit's customer service representatives to excel in their roles and deliver exceptional customer experiences. Read more about it here.